Fed up of waiting for parcels that just don’t arrive, or interminable disputes with the provider about your mobile or internet connexion?

You can now complain online about problems with post and parcel delivery services, telephone, mobile and internet providers.

J’alerte l’Arcep has been set up by Communications authority Arcep (Autorité de régulation des communications électroniques et des Postes) to review complaints. and point visitors in the right direction to take their complaint further.

Whilst they will not deal with your complaint themselves, they will point visitors in the right direction to take their complaint further.

By monitoring complaints in this way,  ARCEP will be more easily able to identify and recognise problems,  giving them more power to regulate and push providers into improving their services.

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