FROGBUS USERS - Attention

Sue · Post by **Sue** » Wed 31 Jul 2013 11:14

I doubt very much they know about it. If their free advertising has been stopeed they probably dont bother to log in. What amazes me is that they have ignored the complaints on Facebook!

Pauljhonley · Post by **Pauljhonley** » Wed 31 Jul 2013 15:28

Nigel wrote:Thanks Sue

I is amazing to me that this thread has been running for over a week with 50+ postings and nothing at all from Frogbus...just wondering if they should be emailled a link in case they wish to respond

Hi Nigel
I sent the link to Alistair last week.
Since then I've written 2 letters both including the link.
I don't understand what's going on - maybe ? They are giving up the service? Who knows, I certainly don't.

Merisin · Post by **Merisin** » Wed 31 Jul 2013 16:11

I showed this thread to my OH.He laughed.

His view, and I have to agree with him, is that public transport in this corner of France is a mess. We have a high speed train line from Perpignan to Gerona. With Barcelona on the horizon. But no chance that the TGV will go through to the main SNCF network at Avignon. Perpignan is on the autoroute network but you can't catch a bus to Narbonne. Let alone MTP or Toulouse. We have a huge white elephant shopping centre at the gare in Perpignan. And one Euro buses. Much of this subsidised from the public purse.

So is it any wonder things like Frogbus are a disaster. There is little or no competition and the unions want to make sure it stays that way. The only way out of here is by train or plane. Provided they aren't on strike. No wonder those that can drive everywhere.

Mary.

monsans · Post by **monsans** » Wed 31 Jul 2013 19:01

You are obviously not Irish otherwise you would understand the play on words.

So glad that you agree with your 'OH'.

Perhaps you have inside information that Frogbus is a disaster which is quite strong to put out there for all and sundry unless you have total proof.

You seem to have more or less slated the entire region with your views on the transport system. Any other systems that should be scurtinised?? Interested in hearing about them.

opas · Post by **opas** » Wed 31 Jul 2013 19:31

Paul. I sent you a pm.

Pauljhonley · Post by **Pauljhonley** » Wed 31 Jul 2013 19:38

monsans wrote:You are obviously not Irish otherwise you would understand the play on words.

So glad that you agree with your 'OH'.

Perhaps you have inside information that Frogbus is a disaster which is quite strong to put out there for all and sundry unless you have total proof.

You seem to have more or less slated the entire region with your views on the transport system. Any other systems that should be scurtinised?? Interested in hearing about them.

Hmmm.
Lots of food for thought but let's keep to the thread, which is how to get Frogbus responding to its customers
Paul

Satbloke66 · Post by **Satbloke66** » Thu 01 Aug 2013 00:05

monsans wrote:
You seem to have more or less slated the entire region with your views on the transport system. Any other systems that should be scurtinised?? Interested in hearing about them.

Which bit don't you agree with? It's all true as far as I can see.

Merisin · Post by **Merisin** » Thu 01 Aug 2013 07:02

Thanks for the support Satbloke. I guess from what you say that you, like us, have lived down here for quite a while.

Jim S (typing this over Mary's shoulder)

monsans · Post by **monsans** » Thu 01 Aug 2013 10:07

I too have lived here for a long time but I will adhere to the previous person i.e. return to the main theme.

Rose · Post by **Rose** » Thu 01 Aug 2013 15:02

It is the principle.

russell · Post by **russell** » Thu 01 Aug 2013 15:17

The DDPP in Perpignan (Immeuble Espadon Voilier, 1 bd Kennedy) have an "Accueil spécialisé consommateurs" on Monday mornings and on Wednesday afternoons. Perhaps one, or some, of you who have been defrauded should go along?

Russell.

Sue · Post by **Sue** » Thu 01 Aug 2013 15:17

They clearly state in their terms and conditions that if they cancel a bus then they will refund the cost of the fare only, so it seems everyone should receive this but nothing more.

russell · Post by **russell** » Thu 01 Aug 2013 15:23

Sue wrote:They clearly state in their terms and conditions that if they cancel a bus then they will refund the cost of the fare only, so it seems everyone should receive this but nothing more.

Do you have to sign to say that you accept their terms when you book your ticket? Even so can they abrogate their responsibility under French law?

Russell.

Sue · Post by **Sue** » Thu 01 Aug 2013 15:28

I wouldnt think you need to sign. You agree to the terms and conditions by paying your money thus entering into a contract. Somebody correct me if I am wrong.

Sue · Post by **Sue** » Thu 01 Aug 2013 15:32

Reclamations a. Fault with If you want to make a claim, it must be addressed by registered mail with return receipt to the following address: 7 Impasse of Sighs 66700 Argeles sur Mer, France. It must be accompanied of the ticket and other evidence within a period of 15 days from the date of failure, failing will not be processed

Sue · Post by **Sue** » Thu 01 Aug 2013 15:33

Sorry about the above English but the Terms and Conditions are in French and the above is the result of Google Translate!

opas · Post by **opas** » Thu 01 Aug 2013 16:11

russell wrote:The DDPP in Perpignan (Immeuble Espadon Voilier, 1 bd Kennedy) have an "Accueil spécialisé consommateurs" on Monday mornings and on Wednesday afternoons. Perhaps one, or some, of you who have been defrauded should go along?

Russell.

That's the place we went to for a problem with a builder........then we were directed off to a place in Perpignan centre. she was excellent and we got a favourable result.

Rose · Post by **Rose** » Thu 01 Aug 2013 16:28

Thanks Russell.

Rose · Post by **Rose** » Thu 01 Aug 2013 16:29

Please

blackduff · Post by **blackduff** » Thu 01 Aug 2013 17:25

Have the complaints complete this registered letter as required. If you haven't done this, you're not going to get anything.

This thread is up to six pages now. Yet, I only see three complaints for the frogbus problem. Frogbus might be ready to give the money they want but they haven't asked for anything yet-officially.

Rose, what did your father tell you the expression: Mouth but no trousers... . This is similar for those which haven't created and sent any registered letter, stating the problem.

Blackduff

Nigel · Post by **Nigel** » Thu 01 Aug 2013 17:39

Who is this guy Joe Shannon ??

Does he live in Laroque or just frequent the Cafe des Artisites there?

Merisin · Post by **Merisin** » Fri 02 Aug 2013 08:28

Stung by certain comments I have tried to make sense of this thread. But that is almost impossible as bits have been removed making some posts meaningless.

In essence there are three scenarios. The scheduled bus does not arrive, it arrives but does not stop, it arrives eventually but long after the advertised time. Although there are, apparently, only three identified complaints on here there are suggestions of a more widespread problem.

IMO you are wasting your time and money pursuing this. The individual amounts involved are trivial. So even if they admit there was no service, so what? You'll spend more money trying to get the fare back than you spent in the first place. If you claim the bus did not stop its your word against theirs, if it was late - tant pis. That's life in the transport business.

They can argue that bus takes you to the airport. What you do when you get there is your concern. Not theirs.

Jim (with a little help from Mary)

opas · Post by **opas** » Fri 02 Aug 2013 09:01

I feel you are the one who has got this all wrong.

It will cost nothing but the posters own time to persue their situation, the consomateurs are a free service.

At the moment they are 'trival ammounts', but that money changed hands and the service was not provided. I doubt there will be a next time by the posters involved, I would guess they would rather spend the extra cash on taking their own vehicles and paying car parking.

If this situation had happened to you, are you really that soft that you would give in and say nothing? really?

Sue · Post by **Sue** » Fri 02 Aug 2013 09:51

I agree Opas. OK 16.50€ may be trivial to one person but not to another. Surely it is not the meaning of the amount paid by one person it is the principle of the matter.

Merisin · Post by **Merisin** » Fri 02 Aug 2013 11:04

opas wrote:I feel you are the one who has got this all wrong.

If this situation had happened to you, are you really that soft that you would give in and say nothing? really?

Like the song says "You've got to know when to hold 'em, know when to fold 'em".

Jim

Nigel · Post by **Nigel** » Fri 02 Aug 2013 11:37

Clearly one of the points of this thread is to make prospective passengers know the problems before they book

blackduff · Post by **blackduff** » Fri 02 Aug 2013 11:42

Nigel wrote:Clearly one of the points of this thread is to make prospective passengers know the problems before they book

The prospective passengers know that hundreds of customers travelled on Frogbus without any problem. Percentage wise, are the three complaints significant? I doubt that!

Blackduff

Nigel · Post by **Nigel** » Fri 02 Aug 2013 11:56

I do not think that the three complaints raised here are the total number of dissatisfied passengers.....but in any event the way in which Frogbus has treated those complaints is something that customers should be aware of....as I have said already all businesses have problems from time to time...It is how they deal with those problems is what matters

Santiago · Post by **Santiago** » Fri 02 Aug 2013 12:01

My feeling is that the outlay and the compensation may be small but the consequences of missing a flight through the fault of the bus company are pretty serious. Therefore it's worth making an official complaint so that they get the message and have to spend time and money to deal with it.

Frogbus is not really just a scheduled bus company, it's a dedicated airport shuttle service with infrequent runs. So their punctuality and relaibility are far more important than a bus which runs every ten minutes.

Nigel · Post by **Nigel** » Fri 02 Aug 2013 12:09

I agree Santiago

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