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consumer rights again

Posted: Fri 25 Oct 2013 11:41
by mand
Hi All

Does anyone know who is responsible for faulty goods the supplier or the manufacturer.

we bought a steam mop 3 months ago off the internet, it has now started over heating and cutting out after 10 minutes use.

We contacted the supplier and they don't want to know they have told us to contact the manufacturer stating it is nothing to do with them.

So far we have had no response from the manufacturer.


Posted: Fri 25 Oct 2013 12:42
by Lanark Lass
U.K. contract law states that the contract was made between the purchaser and the seller NOT the manufacturer. This is part of the Sale of Goods Act which states that "goods must be fit for purpose for a reasonable period of time". I preume this would apply in Europe too.

I have taken goods back to UK shops and been given the spiel to contact the manufacturer, but when I quoted the "Sale of Goods Act" was offered a replacement or refund by the shop.

Hope this helps.

Posted: Fri 25 Oct 2013 13:06
by blackduff
If you've paid with a Credit Card, you might get some help from them. But, after three months, I think it's too long for help.

PayPal gives you help too but 45 days is the normal limit.

Anyway, look at the place which handled your transaction method. It might help.


Posted: Fri 25 Oct 2013 14:58
by mand
Thanks for the replies. today we have sent another email to the supplier insisting they deal with it, if we don't get a reply we will contact our credit card company because all it is good for is the bin.

floor mop faulty

Posted: Fri 25 Oct 2013 20:33
by monsans
I also bought one and find that it blows the fuses. I just turn all electrics off and away it goes. Obviously something faulty in the electrical connection but I can get it to do its job!!

Re: consumer rights again

Posted: Tue 05 Nov 2019 05:15
by Sandy
The Eight (8) Basic Consumer Rights
The Right to Basic Needs. ...
The Right to Safety. ...
The Right to Information. ...
The Right to Choose. ...
The Right to Representation. ...
The Right to Redress. ...
The Right to Consumer Education. ...
The Right to a Healthy Environment.