Can't make our landline work.....

Phipplebert · Post by **Phipplebert** » Fri 28 Jun 2013 10:57

We bought a phone at a vide for our new house; plugged it in and it didn't work, so presumed it was a duff purchase.
Went and bought one from a shop and that doesn't work either; it has a display/power but no dialling tone and when we call the number 'Free' assigned to us nothing happens and with no dialling tone we can't call out.
However the wifi works through the broadband off of the same plug, so it's not the cabeling or plug.
We have tried plugging it in directly to the phone line in the wall and also through the freebox.....
.....still nothing.
What am I doing wrong?

Satbloke66 · Post by **Satbloke66** » Fri 28 Jun 2013 11:59

Phipplebert wrote:We bought a phone at a vide for our new house; plugged it in and it didn't work, so presumed it was a duff purchase.
Went and bought one from a shop and that doesn't work either; it has a display/power but no dialling tone and when we call the number 'Free' assigned to us nothing happens and with no dialling tone we can't call out.
However the wifi works through the broadband off of the same plug, so it's not the cabeling or plug.
We have tried plugging it in directly to the phone line in the wall and also through the freebox.....
.....still nothing.
What am I doing wrong?

Are you degrouper or do you still pay France Telecom as well?

Allan · Post by **Allan** » Fri 28 Jun 2013 13:57

What does the number begin with? If it is 09 then you need to plug your phone into the Freebox, not the phone socket.

You might find this article useful

http://www.free.fr/assistance/en/584-fr ... one-1.html

russell · Post by **russell** » Fri 28 Jun 2013 19:15

Try typing 192.168.1.1/ into your browser's address box. That should get you to the set-up pages for the Freebox (at least it works with most routers). There should be a status page there that tells you if the telephone line is enabled and working.

Russell.

Allan · Post by **Allan** » Fri 28 Jun 2013 19:23

russell wrote:Try typing 192.168.1.1/ into your browser's address box. That should get you to the set-up pages for the Freebox (at least it works with most routers). There should be a status page there that tells you if the telephone line is enabled and working.

Russell.

Not on a Freebox Russell, all the admin is done on the web.

As I understand it the Freebox converts your plugged in phone into an iP phone so it has to go into the router, not the phone socket.

I see from an earlier post that 'John and Elaine' have a Freebox, perhaps they could confirm what plugs in where?

monsans · Post by **monsans** » Fri 28 Jun 2013 19:47

Per chance did you use the right type of batteries i.e. perhaps rechargeable ones??

Phipplebert · Post by **Phipplebert** » Sat 29 Jun 2013 19:13

Wahoo - it works!

I think I was doing the most stupid thing (which I should know!!!!!!!!!!) of plugging it in and not turning the box off and then allowing it to recognise it had a new thing plugged in.

Thank you for all the advice. I followed the online instructions you gave me again, so it could have been that too, maybe a wire was the wrong way around.

It definately wasn't the batteries as I could call handset to handset but not to another phone using the line.

Thanks for all your suggestions and HURRAH

FORUM