Orange France Broadband Speed (Or lack of it)

Smiley G · Post by **Smiley G** » Thu 29 Aug 2013 13:50

We're supposed to get a 2mbps download speed with our contract but this hardly ever happens.
I've just done a speed test and here are the results;
Download 1.04mbps
Upload 0.59 mbps
I rang up the Orange Helpline but they're all busy and could not take the call.
Our LiveBox Zen contract expires in September. Whilst I know that France Telecom/Orange own the infrastructure, can SFR or another provider deliver a better service in terms of broadband speed?

Satbloke66 · Post by **Satbloke66** » Thu 29 Aug 2013 13:57

Smiley G wrote:We're supposed to get a 2mbps download speed with our contract but this hardly ever happens.
I've just done a speed test and here are the results;
Download 1.04mbps
Upload 0.59 mbps
I rang up the Orange Helpline but they're all busy and could not take the call.
Our LiveBox Zen contract expires in September. Whilst I know that France Telecom/Orange own the infrastructure, can SFR or another provider deliver a better service in terms of broadband speed?

Aaah.. the magic words are "up to"

Owens88 · Post by **Owens88** » Thu 29 Aug 2013 14:07

What do your neighbours get?

Allan · Post by **Allan** » Thu 29 Aug 2013 14:26

Your line speed is normally determined by the quality and length of the line between you and the exchange. This isn't going to change unless a different provider installs a new line. Orange's system changes your livebox characteristics to match what they believe are the characteristics of your line - not always correctly.

Try connecting to 192.168.1.1 with a username of admin and a password of admin. The livebox Zen may be slightly different to my livebox but try looking at the settings page, it should tell you the maximum up speed and down speed that their system thinks your line is capable of.

Also look at the noise margins, if they are more than 6 then your speed may be artificially slower than it should be.

If the maximum speeds are different from your readings then try with Orange's speed test.

The English speaking helpline of Orange is very good.

If you are just using Internet, consider their Service Découvert , it is much cheaper and has no contract, it has a maximum of 8mb but that isn't a limitation if you can't get that much anyway

If you are not sure how to read the system info, drop me a pm with an email address and I'll send a better explanation

blackduff · Post by **blackduff** » Thu 29 Aug 2013 14:50

Smiley
I supposed to have "up to" 20 mg. In reality though, I'm lucky to get 5~6 mg.

I test on this program.

www.speedtest.net

The four computers chez nous vary, allow this is on the same livebox. This is usually faster than the newer computers and the oldest are also the slowest.

Remember, you have purchased for the slowest internet speed you bought. If you need more, take a upgrade and ask for up to 20 mg. This you gives a lot of information downloaded if you're getting 5/6 mg.

Living in Argeles, you should see many variations of the speeds in that village. In the beginning, I've seen SFR smoking with their internet but now it's about the same as my Orange. Free.fr is about the same speed but I find this is "broken" often.

How about your computer itself. Is this run from wi-fi and if so, how far is this from your Livebox. If you're using a laptop at the back part of your house, it might be part of the problem. Remember, you might be causing the shortage of your speeds~make sure you don't have things you're making slow youself.

Good luck, Blackduff

blackduff · Post by **blackduff** » Thu 29 Aug 2013 15:34

Smiley
I looked at Orange again, and I don't see how you're buying only 2 mg. With the Livebox Zen, you should be getting "up to" 20 mg.

Confused?

Blackduff

Allan · Post by **Allan** » Thu 29 Aug 2013 15:37

blackduff wrote:Smiley
I looked at Orange again, and I don't see how you're buying only 2 mg. With the Livebox Zen, you should be getting "up to" 20 mg.

Confused?

Blackduff

Some earlier contracts were for 2MB - I used to have one until I switched to decouverte

Smiley G · Post by **Smiley G** » Thu 29 Aug 2013 17:27

All,
Orange have got me back up to 1.98Mbps (they confirmed that 2Mbps IS the maximum I can have)

Allan · Post by **Allan** » Thu 29 Aug 2013 17:33

Smiley G wrote:All,
Orange have got me back up to 1.98Mbps (they confirmed that 2Mbps IS the maximum I can have)

Keep an eye on it on the livebox; if the line is flaky it will slow down again

I used to have a 2MB contract but I switched to DeCouverte as it is cheaper and has no contractual term, nothing changes with regard to speed.

A few months ago I put in Satellite broadband as well as Orange, that's brilliant for downloads and on-line TV but not for VOIP phones or RDP

martyn94 · Post by **martyn94** » Tue 03 Sep 2013 20:01

There is an official database which contains the characteristics of the line (so far from the exchange, on wires such-and-such thick). If you interrogate eg ariase.com, it will tell you how slow your line is, and whether anyone else is offering any faster service (they don't). The estimated speeds are, undestandably, on the optimistic side : yours will be slower (or in my case, elsewhere in France, non-viable) if the lines have, eg, ever needed to be repaired, so losing a bit of signal at the joins.

baristaa · Post by **baristaa** » Thu 16 Jan 2014 11:30

What is Broadband internet access? This question is for my business homework and I have been trying to research a detailed definition of what broadband internet access means but so far there hasn't been any. I would also be very grateful if you could put the advantages and disadvantages of broadband internet access! Thanks.
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