Fire and interruption of service sfr

Something to say that doesn't fit anywhere else? Voilà!
Post Reply
Wolfpeltz
Rank 1
Rank 1
Posts: 10
Joined: Mon 06 Oct 2014 11:21
Contact:

Fire and interruption of service sfr

Post by Wolfpeltz » Sun 30 Aug 2015 11:15

At the beginning of July 2015, there was a big fire along the coastal railway line between Collioure and Elne. All SFR services to Laroque and surrounding area were cut for several days. As part of their contract, all subscribers are entitled to a refund for the period of loss as it was in excess of the minimum period. Has anyone actually received a refund? SFR are ignoring all communications on the subject using their website enquiry form.

interiors66
Rank 4
Rank 4
Posts: 192
Joined: Sat 19 Sep 2009 11:06

Post by interiors66 » Mon 31 Aug 2015 07:39

As my sfr subscription is only around 30 euros a month, I would only be entitled to a 2/3day refund (2/3 euros approximately) . It's not worth chasing it up.

martyn94
Rank 5
Rank 5
Posts: 2086
Joined: Sun 14 Apr 2013 14:37

Post by martyn94 » Mon 31 Aug 2015 15:19

interiors66 wrote:As my sfr subscription is only around 30 euros a month, I would only be entitled to a 2/3day refund (2/3 euros approximately) . It's not worth chasing it up.[/quote

But it's the principle of the thing (apparently).

Post Reply