Anyone know how to contact Filmon
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Anyone know how to contact Filmon
Their support page comes up unavailable and their contact us email address gets bounced as undeliverable
Anyone got a phone number?
Anyone got a phone number?
- Helen
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If you scroll down to the comments in this link, there's a US number given - but reportedly it's not being answered.
http://www.isitdownrightnow.com/filmon.com.html
http://www.isitdownrightnow.com/filmon.com.html
- russell
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Re: Filmon
Filmon seems to have evolved into a cowboy outfit. For the last week or so they have had massive problems worldwide particularly in playing back recordings. There response appears to have been to disable their contact email, stop answering the telephone and removie their support site.Daphne wrote:We have Payments taken from Fimon, 4 on the 09/01 2018 and 4 on the 10th.I am going to the bank now to see if there have been anymore since that date. We are not using Filmon now as we have a different system. Comments welcome please!
They keep putting postings on Facebook saying sorry but the problems still persist.
Last year I took out a 1 month subscription with them so that I could record a few programmes whilst in Thailand. The subscription quite clearly stated an expiry date but hidden in their terms and conditions is the fact that they automatically renew subscriptions. Unfortunately it was several months before I noticed so my few recordings were extremely expensive. A call to Filmon got me nowhere.
This year I again subscribed for a month only to find that none of my recordings can be played back.
It doesn’t help that their apps do not have a cancellation option and if you view their website on an iPad they again hide the cancellation option.
To cancel a subscription, you have to go to the ‘orders’ section of the account profile where you can cancel the subscription.
On an iPad or other browser where the orders option is not visible, make sure you are logged in through a browser and then go to www.filmon.com/my/orders where you can cancel.
As I alluded to earlier, their behaviour, recurring subscriptions and website that makes cancellation difficult, are not the actions of an ethical company.
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Re: Filmon
But surely it was always obvious enough that they were skating on thin ice?Allan wrote:Filmon seems to have evolved into a cowboy outfit. For the last week or so they have had massive problems worldwide particularly in playing back recordings. There response appears to have been to disable their contact email, stop answering the telephone and removie their support site.Daphne wrote:We have Payments taken from Fimon, 4 on the 09/01 2018 and 4 on the 10th.I am going to the bank now to see if there have been anymore since that date. We are not using Filmon now as we have a different system. Comments welcome please!
They keep putting postings on Facebook saying sorry but the problems still persist.
Last year I took out a 1 month subscription with them so that I could record a few programmes whilst in Thailand. The subscription quite clearly stated an expiry date but hidden in their terms and conditions is the fact that they automatically renew subscriptions. Unfortunately it was several months before I noticed so my few recordings were extremely expensive. A call to Filmon got me nowhere.
This year I again subscribed for a month only to find that none of my recordings can be played back.
It doesn’t help that their apps do not have a cancellation option and if you view their website on an iPad they again hide the cancellation option.
To cancel a subscription, you have to go to the ‘orders’ section of the account profile where you can cancel the subscription.
On an iPad or other browser where the orders option is not visible, make sure you are logged in through a browser and then go to www.filmon.com/my/orders where you can cancel.
As I alluded to earlier, their behaviour, recurring subscriptions and website that makes cancellation difficult, are not the actions of an ethical company.