Free Internet technical support
Posted: Fri 20 Oct 2017 17:05
During the storm yesterday, my Freebox went bang and died.
I'm not overly bothered as I only subscribed to get unlimited 4G from them and only use it as a backup to my 4G setup but I suppose I need to get a replacement.
With Orange, they just sent me a reference number to swap it out in one of their shops, has anyone had a replacement box with Free, if so what is their normal procedure?
I've never had to contact them in the past but their website client area offers me a hotline identifier and password but no explanation of what it is for?
I've logged this problem using their email system and as I have said, it isn't a priority for me but I would be interested to know what the best way of contacting them is?
Martyn, I suspect this one is for you.
I'm not overly bothered as I only subscribed to get unlimited 4G from them and only use it as a backup to my 4G setup but I suppose I need to get a replacement.
With Orange, they just sent me a reference number to swap it out in one of their shops, has anyone had a replacement box with Free, if so what is their normal procedure?
I've never had to contact them in the past but their website client area offers me a hotline identifier and password but no explanation of what it is for?
I've logged this problem using their email system and as I have said, it isn't a priority for me but I would be interested to know what the best way of contacting them is?
Martyn, I suspect this one is for you.