EDF account access and stuff

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Karrie
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EDF account access and stuff

Post by Karrie » Sat 21 Sep 2019 12:38

I'm trying to log in to my EDF account from France. I usually do this from the UK without an issue. I'm getting Access Denied. I've tried it as a 'guest' so that the system doesn't know where I'm accessing from and can't track but without luck. My p.c. is the one I use in the UK. Any ideas?

Also does anyone know if we have missed the deadline to have a free compulsory 'linky' box fitted and how this is arranged if one isn't here for any length of time? Is there an English speaking helpline?

Many thanks

Allan
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Re: EDF account access and stuff

Post by Allan » Wed 25 Sep 2019 23:33

The English speaking help line is +33 5 62 16 49 08
I presume that it is a french account, their iPad app blocked access from outside France for a while but your problem seems the reverse.

If you have a VPN then try connecting via that, it will think you are in the UK

Karrie
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Re: EDF account access and stuff

Post by Karrie » Sun 29 Sep 2019 16:20

Thanks Allan; I'll give it a go. Linky issue now partially resolved as they are apparently in our area from June to November next year.

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