If you do breakdown on the motorway, don’t contact your insurance breakdown service as only motorway approved breakdown vehicles are allowed on the motorways.

Contact the emergency services from an orange emergency phone, and they will contact an approved breakdown service, who will explain the procedure to follow with your insurance company.

Download SOS Autoroute before you leave, a free app to keep on your phone that connects you quickly to the nearest security station to report a breakdown, accident or difficulty on the motorway. All calls are answered manually by a human operator who will determine your position and your situation on the motorway and organise an intervention team.
OR
If you can’t get to an emergency phone, call 112 from your mobile phone, and give your location as precisely as possible:
☛ Motorway number
☛ Direction
☛ Landmark (milestone indication on panels on roadside or central reservation)

Minor problems will be fixed in situ where possible.
For more serious problems, the breakdown service operator will tow the vehicle to the garage

Breakdown call-out and tow-in fees are set by the French government.

From December 1, 2024, the flat rate for on-site roadside assistance for a vehicle weighing 0 to 3.499 t is €144.52 to €148.67. The price of towing a vehicle with a GVW between 0 and 1.8 t increases from €144.52 to €148.67
All these prices are increased by 50% between 6 p.m. and 8 a.m. on weekdays as well as Saturdays, Sundays and public holidays (regardless of the time of call)

CHASSÉ-CROISÉ