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These wretches are good psychologists. They know when we are likely to be easily distracted, and they move fast.
Any time you may put your bags down is when they will strike. It’s so hard to be vigilant when you head is full of other things, and we are kind of conditioned to be trusting.
The exact same scenario, as you describe, happened to my husband and I, way back in 2000 at the Avis rental. We were returning the car, and my hubby was in the office paying when a young man came up and I thought that he wanted to check the mileage. I was taking luggage from the car, and second later, I looked for my handbag and it was gone along with the man. We were still living in the US. Our passports, credit card, plane tickets [yes, it was before e-tickets], cash, were all taken. It was horrible. The police could have cared less. Avis could have cared less. When we returned after having had to fly to Madrid to obtain new passports and incurred an extra night at a hotel, I wrote a letter to Avis explaining that because he had been talking to their agent when we pulled in, I assumed that he was one of them. Eventually, they reimbursed us for the hotel in Madrid, and the passport fees.
Nothing the police can do or nothing the police will do? The constant petty crime tarnishes plenty of holidays but it does not stop people flooding to this fabulous city and so there seems to be no political will to do anything about it.