No more queues to discuss your health with CPAM

CPAM (caisse primaire d’assurance maladie) is a private organisation, linked to state-funded social security. It is CPAM’s job to oversee registration to and management of public health services for employees and most non-working residents (self-employed workers are covered by other organisations).

Among other things, CPAM act as intermediary between you, the patient, and health-related administrations. They process requests for payment and any changes to your situation. They liaise between the government’s Assurance Maladie and your private mutuelle to ensure you are reimbursed according to your entitlements.

Previously, CPAM, worked on a first-come-first-served basis, which often meant long queues. However, good news! As of Monday 3rd September, they will be offering an arranged appointment service from Monday to Friday.

You can book your appointment by calling 3646 or via your amélie account. If you don’t already have an account, you can create one via the same link, using your numéro de sécurité sociale (found on your carte vitale).


  1. since last year April 2022 I send my documents to apply for carte vitale, I have not get it since than please what is the problem. since I came to france no hospital check up Nothing else

  2. Could I please make an appointment to add my son onto my cartevitale.

    1. Hi Kate
      This is just an informative article, if you need an appointment you need to contact CPAM directly.

  3. Could i pls have an appointment to get a social security number for the assurance maladie. I m a german national and residing in esperaza.

  4. Do I need to make an appointment to submit my Carte Vitale application in Le Puy en Valle?

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